How does the money back guarantee work?
Many of our products offer a refund guarantee if your catch rate doesn't improve after using them, following the simple instructions provided with your order. For these items, you may request a refund within 45 days of purchase. NB. Postage fees will not be refunded. Thus, on these products, your gamble is limited to the cost of delivery.
NOTE THAT THE REFUND GUARANTEE APPLIES TO YOUR FIRST PURCHASE ONLY IN EACH PRODUCT GROUP (EG.BOILIES - IF YOU ORDER TWO PACKS OF BOILIES AND DECIDE YOU DON'T LIKE THEM, WE WILL ONLY REFUND THE FIRST TUB YOU'VE BOUGHT). Therefore we ask first time buyers to buy only one product in each group if they wish to take advantage of our risk free trial policy.
The Money Back Guarantee is limited to Oracle branded products to the value of £10 so if you are new to an item, please don't order large quanties before testing them.
When will my order be dispatched and how?
We aim to dispatch all orders within 24 hours. Large bait orders may have to be made up specially and will incurr a delay of typically 48 hours before the goods are dispatched.
Small parcels will be sent by Royal Mail by 1st class post. Parcels over 2kg will be sent by courier, typically on a 24 hour service.
Are all your products fish and environmentally safe?
Yes, of course. All products have been passed by relevant authorities and are completely environmentally safe. Our products are not intended for human consumpion and many are manufactured in an environment where nuts are processed.
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